FAQs
Frequently Asked Questions
Where is your service area?
Our service area includes the following geographical locations:
California
Greater Los Angeles and San Diego areas including the counties of Los Angeles, Kern, Ventura, Santa Barbara, San Luis Obispo, San Diego, Orange, Riverside, San Bernardino, Imperial, and San Luis Obispo.
Hawaii
Entire State
Countries Served
In Mexico, Baja California del Norte, Territorio del Sur and Sonora (West of route 8)
American Samoa, Belau (Palau), Guam, Johnston Atoll, Kirbati, Marshall Islands, Nauru, Niue, Northern Marianas, Tokelau Islands, Tonga, Tuvalu
What are your office hours?
|
Main Office Hours |
Swagelok Hawaii |
Can I buy products in person, or do you offer will call?
We are pleased to offer scheduled pickup for customers at our warehouse locations. Email or call the preferred location in Camarillo or San Diego and confirm the order with the representative. They will respond as to whether the parts are available for local pickup upon request and schedule your pickup time between 10 AM and 4 PM. Your order must be confirmed by 3PM to be available the following day. Cut tubing orders require 36 to 48 hour notice.
What is your business name?
Our legal business name is CCFST or Central California Fluid System Technologies. We do business as Swagelok Southern California and Swagelok Hawaii currently. Prior to January 1st, 2022 we also used San Diego Fluid System Technologies, Swagelok Los Angeles, Swagelok San Diego, Orange Fluid System Technologies and Swagelok Ventura.
What forms of payment do you accept?
We accept Visa, Mastercard, and American Express as well as cash, checks, wire transfers, and net 30 terms through an approved account.
How do I open an account with you?
Please email our accounts receivable department, download a credit application and review our Terms-and-conditions-of-sale. Alternatively, you may call us directly at 800.252.7087 to speak with a representative who can assist you.
Download the California resale certificate.
You can email or mail your completed form(s) to: VENTR.accounting@swagelok.com
CCFST
325 Balboa Circle
Camarillo, CA 93012
Vendor Terms and Conditions are also available.
How can I open an online shopping account?
You can shop for free on Swagelok.com by registering here. If you have questions and need help with our new online shopping experience, please visit our e-commerce page.
Where do I remit payment to?
Please remit all payments to:
CCFST
325 Balboa Circle
Camarillo, CA 93012
Please call the appropriate branch office to phone in a credit card payment.
How can I obtain a copy of an invoice?
Email us at ventr.accounting@swagelok.com or call our customer service line at 800.252.7087 and we will promptly email or fax you a copy of an invoice.
Where can I find documentation on the Swagelok warranty?
Click here to view the Swagelok Limited Lifetime Warranty.
If I sign up to receive Swagelok emails, will I be constantly emailed?
No! You are free to change your email preferences at any time and can choose to receive ONLY the types of emails you choose to receive. We know how full inboxes can get on a daily basis, but also don't want you to miss out on the latest Swagelok product and services updates and releases, training classes or events. Feel free to sign up and pick and choose. We encourage it!
What is your return policy?
Prior to considering any return, a Return Material Authorization (RMA) number must be issued by an authorized representative. Any parts considered for return must meet conditions to be considered resellable. Review our Return/ Cancellation policy.